FREQUENTLY ASKED QUESTIONS

Have questions? Find quick answers to the most common questions about our products, orders, and more. If you need further assistance, fill out the form below!

I have a question about my custom order

For questions about custom team orders, please reach out to us at help@claimyourcrown.com. Our team is ready to assist you with any inquiries or updates on your custom gear
How long do orders usually take to ship?

Orders typically process within 1-3 business days. Standard shipping times vary by location but generally range from 3-7 business days. For expedited options, see our Shipping Information page.
Which Payment Methods Do You Accept?

NOVUS accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

Please note that your billing address must match the address on your credit card statement.
How do I cancel my order?

To cancel your order, please contact us within 24 hours of placing it. Email help@claimyourcrown.com with your order number, and we’ll do our best to accommodate your request before it ships.
Where do you ship?

We currently ship domestically across the entire U.S., using UPS, FedEx, and USPS for reliable delivery to your doorstep.
How do I make a return?

We want you to love your purchase! If you’re not completely satisfied, visit our Returns Center to start the process. Items in original condition can be returned within 30 days of purchase. For additional help, contact us at help@claimyourcrown.com.

Need further assistance?

If you have more questions or need further assistance, don’t hesitate to reach out to our customer service team at help@claimyourcrown.com or fill out the form below. We’re here to help!